Frequently Asked Questions (FAQ)
🙏 Frequently Asked Questions
📦 Orders & Shipping
Q: How long does delivery take?
A: Standard delivery takes 3-7 business days across India. Express delivery available in 1-3 days for ₹199.
Q: Do you offer free shipping?
A: Yes! Free shipping on all orders above ₹999. Below that, standard shipping is ₹99.
Q: Can I track my order?
A: Absolutely! You'll receive tracking details via SMS and email once your order is dispatched.
🕉️ Products & Authenticity
Q: Are your spiritual items authentic?
A: Yes, all our products are sourced from trusted suppliers and blessed before shipping. We guarantee authenticity of all spiritual items.
Q: Do you sell original Rudraksha beads?
A: Yes, we provide certified original Rudraksha beads with authenticity certificates.
Q: Are your gemstones natural?
A: All our gemstones are 100% natural and come with authenticity certificates from certified gemologists.
💰 Payment & Pricing
Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for orders above ₹500.
Q: Is online payment secure?
A: Yes, we use SSL encryption and trusted payment gateways for 100% secure transactions.
🔄 Returns & Exchange
Q: Can I return spiritual items?
A: Unused items can be returned within 7 days. Consumables like incense, oils cannot be returned for hygiene reasons.
Q: How do I exchange jewelry size?
A: Contact us within 7 days with your order number. You'll need to pay return shipping charges for size exchanges.
🎯 Usage & Care
Q: How to care for brass items?
A: Clean with lemon and salt, then wash with water. Apply coconut oil for shine. Avoid harsh chemicals.
Q: How to use Rudraksha properly?
A: Wear after morning prayers, avoid wearing during sleep or impure activities. Clean monthly with water and dry naturally.
📞 Customer Support
Q: How can I contact customer support?
A: Email: support@globaldivinestore.com
WhatsApp: +91-XXXXXXXXXX
Phone: +91-XXXXXXXXXX
Support hours: 9 AM - 7 PM (Mon-Sat)
Q: Do you provide spiritual guidance?
A: Yes, our team includes spiritual advisors who can guide you in selecting appropriate items for your needs.
🙏 Still have questions? Feel free to contact our customer care team. We're here to serve you with devotion!